FAQs

Welcome to Luxorine’s FAQ page. Here you will find answers to common questions about our products, ordering process, shipping, and more. If you don’t find what you’re looking for, please contact us directly.

1. What products does Luxorine offer?

Luxorine specializes in home and lifestyle essentials, including kitchen tools, home organization, and personal accessories designed to enhance your daily living.

2. How can I place an order?

You can place an order directly through our website by selecting your desired products, adding them to your cart, and following the checkout instructions. You will receive an order confirmation by email once your purchase is complete.

3. What payment methods do you accept?

We accept all major credit and debit cards, as well as PayPal. Payment options will be presented securely during checkout.

4. Where do you ship?

Currently, Luxorine ships to mainland UK addresses only. We do not ship to British Overseas Territories, Crown Dependencies (Isle of Man, Channel Islands), PO Boxes, freight forwarding addresses, or international destinations.

5. How long does shipping take?

Orders are processed within 1–2 business days. Shipping via FedEx Express usually takes 1–5 business days after dispatch, with a total estimated delivery time of 1–7 business days, including processing.

6. Is shipping free?

Yes, we offer free express shipping on all orders to mainland UK addresses.

7. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment on the FedEx website.

8. What if I entered the wrong shipping address?

Customers are responsible for providing complete and accurate shipping information. If you realize an error immediately after placing your order, please contact us within 24 hours. After that, changes or cancellations cannot be guaranteed.

9. What should I do if my order is marked as delivered but I have not received it?

Double-check your order confirmation for the shipping address.
Check with household members or neighbors who may have received the package.
Contact FedEx with your tracking number for more details.
If the issue remains unresolved, email us at help@luxorine.com with your order number and tracking information.

10. Can I cancel or change my order?

Order changes or cancellations must be requested within 24 hours of placing the order. After this period, processing may have started, and changes cannot be guaranteed.

11. Do you offer local pickup?

No, Luxorine does not offer in-person pickup or local collection services.

12. What is your return policy?

Please refer to our Returns & Refund Policy page for full details on eligibility, process, and timelines.

13. How do I contact customer support?

You can reach us via:

Email: help@luxorine.com
Phone: +44 0203 889879
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (UK time)

14. Do you use cookies on your website?

Yes, we use cookies to improve site functionality, enhance user experience, and gather analytics. For more details, please see our Cookie Policy page.

15. Can I change my payment method after placing an order?

No, payment must be completed at checkout. Changes to the payment method are not possible after the order is placed.

Still have questions?
Please contact us at help@luxorine.com or call +44 0203 889879. We’re here to help!