Contact & Support

If you have questions about a product, need help with an order, or want more information about our store policies, the Luxorine team is here to assist you.

How to Reach Us

help@luxorine.com
+447428374902
Monday – Friday, 9:00 AM – 6:00 PM (UK time)

We aim to respond to all inquiries within 1–2 business days.

Common Topics

Order Tracking

Once your order has been dispatched, you’ll receive a confirmation email with tracking details. If you haven’t received tracking information within 3 business days, please contact us with your order number.

Shipping & Delivery

We currently ship only to mainland UK addresses.

2 to 7 business days (depending on the product and shipping option selected)

Returns & Refunds

Returns are accepted within 30 days of delivery. Return shipping is free, and no restocking fees apply. Items must be unused and in their original condition. Please contact us before sending any returns to receive instructions and a prepaid return label if required.

Product Questions

For questions about product features, compatibility, or usage, please reach out to us. We’re happy to help.

Company Information

Luxorine
Operated by Articope Ltd (DBA: Luxorine)

24-26 Arcadia Avenue, London, N3 2JU, United Kingdom